Once received by our customer service team, we will process your return within 48 hours. Please note, refunds may take 2-5 working days to appear in your bank account.
In the event of an exchange, the replacement item may not be available for immediate despatch. We will make you aware of any delayed despatch times where necessary.
If you feel an item has an issue covered by warranty, please contact us with as much information as possible so we may assess the issue as efficiently as possible.
- Order number
- Usage of product
- Detailed description of the issue
After 30 days from date of despatch, we may repair or exchange the product to resolve the issue. Warranty claims are dealt with on a case by case basis and contacting us does not guarantee a successful claim, however customer satisfaction is our highest priority and we aim to help where possible.