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The Hargroves Christmas Shop Is Now Open
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Customer Service

Got a question? Our Customer Services team are here to help

Speak To A Store

If you have a question that relates to an in store matter feel free to get in touch directly. Our stores are open seven days a week, and are available to offer any help and advice you may need.

Online Enquires

Got a question about an online order? Maybe, you have a product enquiry? Send us an email at websales@hargrovescycles.co.uk and we’ll get back to you with all the information you need.

Over the Christmas period, in addition to our normal operating hours (9.00am - 5.00pm Monday to Friday) our customer service department will be closed on the following dates - 26th Dec, 27th Dec & the 2nd of Jan

Prefer To Speak To Us?

Give us a call and we'll be happy to help. If your enquiry relates to an in store matter we reccomend contacting the store directly. Details can be found on the store locator page.

Tel. 023 8086 4832

lines open 9.00am - 5.00pm Monday to Friday
Over the Christmas period, in addition to our normal operating hours our customer service line will be closed on the following dates - 26th Dec, 27th Dec & the 2nd of Jan

Store Opening Times


Monday - 09:00am - 17:30pm
Tuesday - 09:00am - 17:30pm
Wednesday - 09:00am - 17:30pm
Thursday - 09:00am - 17:30pm
Friday - 09:00am - 17:30pm
Saturday - 09:00am - 17:30pm
Sunday - 10:00am - 16:00pm

All Bank Holidays - 10.00am - 17.00pm

Friday 23rd Dec
In Store 9.00am - 5.30pm
Online 9.00am - 5.00pm

Christmas Eve
In Store 9.00am - 4.30pm
Online Closed

Christmas Day
In Store Closed
Online Closed

Boxing Day
In Store Closed
Online Closed

Tue 27th Dec
In Store 10.00am - 5.00pm
Online Closed

Wed 28th Dec
In Store 9.00am - 5.30pm
Online 9.00am - 5.00pm

Thu 29th Dec
In Store 9.00am - 5.30pm
Online 9.00am - 5.00pm

Fri 30th Dec
In Store 9.00am - 5.30pm
Online 9.00am - 5.00pm

New Years Eve
In Store 9.00am - 5.30pm
Online Closed

New Years Day
In Store Closed
Online Closed

Mon 2nd Jan
In Store 10.00am - 5.00pm
Closed

Tue 3rd Jan
In Store 9.00am - 5.30pm
Online 9.00am - 5.00pm

Order Tracking

Your order is either shipped with Royal Mail or TNT if bigger bulkier items, if shipped with TNT please be aware that tracking numbers can be reused, so allow up to 12 hours for the shipping information to reflect your order.

Track Your Delivery With TNT

Bikes and Large/Expensive items are sent via TNT Courier which is a track-able service. On the day of dispatch you will receive an email from TNT who will provide you with a tracking number which you can use to track the delivery of your bike at TNT Tracking Website

Track Your Delivery With Royal Mail

Parts & Accessories are sent via 1st Class Royal Mail. Items over £50 are sent Recorded Signed For and you will receive the tracking code via email on the day of dispatch. If your tracking number ends with "GB" then it will be a Royal Mail package

International Shipping

Bikes are delivered internationally via Courier. A signature will be required upon delivery. On the day of dispatch you will receive and email with a tracking number which you can use to track the delivery of your bike.
Parts & Accessories – These are delivered via Royal Mail International Postage services.

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