Returns with Hargroves Cycles
3 Month Returns – including bikes*
At Hargroves Cycles our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 3 Months of the purchase date for a full exchange or refund.
Any item including bikes (but with the exception of food) can be returned to us for any reason provided it is received by us in an unused condition in or with its original packaging and with a completed Returns Form.
Online returns can only be returned to us in the post.
Refunds will be processed using the same method of payment used for the original purchase. Credit & Debit card refunds must be made to the card used for the original purchase. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid Returns Form.
* - Please Note that PayPal purchases are limited to 60 day returns due to their own restrictions to refunds.
Returning your purchase by post
To return your purchase by post complete our Returns Form stating whether you would like a refund or exchange. Please provide us with details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging an including all warranty cards, manuals and accessories).
Send your goods securely packaged by the cheapest recorded delivery method, including a copy of your receipt and the Returns Form to:
Unit 27, South Hampshire Industrial Park
If an item is faulty or an incorrect item has been sent we look to refund reasonable costs to your original payment method when this is unable we can offer a store credit for the value of the postage fee. We wont credit the full postage cost if an expensive service has been used if a cheaper alternative was available e.g. Using Special Delivery when 1st Class Recorded could have been used.
Returning Bicycles / Bulky Items
If you wish to return bikes or bulky items such as bikes, forks, turbo trainers please contact our Returns Department to arrange a special courier collection. Contact us on 02380 864832 or via our email address available in our contact us section.
We can arrange collection for you from your home or work address, using our couriers (NB all postages costs are payable by you), Mon-Fri 9am-5.30pm
Please be aware that rebooking fees will be applied if you miss a pick up arrangement.
Please note: Depending on the reasons for returning an item a charge may be incurred for this service.
If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you. Please contact us for further advice.