Delivery Times - Bikes
Our Current Delivery time on bikes is approximately 3 - 5 working days
We offer Free Delivery on all items to Mainland UK addresses. In stock items are usually delivered within 2 - 4 working days.
Bikes & Large/Expensive items are sent Via TNT Courier which is a trackable service. On the day of despatch TNT will contact you & provide you with a tracking number which you can use to track the delivery of your bike at http://cgi.tnt.co.uk/trackntrace/
Parts & Accessories are sent via 1st Class Royal Mail. Items over £50 are sent Recorded Signed For.
Delivery charges are assigned to certain parts of the UK. Delivery on these items is usually 2 working days from despatch.
| ||Bikes||Bulky Items||Parts & Accessories|
|Isle of Man
|Isle of Wight
The Post Codes that are included in Scottish Highlands are as follows.
- IV – All Postcodes
- PA34, PA37-39
- PH19-40, PH40-50
- PH41 Sector 4
Bikes – Also includes Kids Bikes, Tag-a-Longs and Trailers
Delivery is charged per item for bikes. If a bike contains bulky items and/or Parts & Accessories, only the bike delivery charge is applied.
Bulky Items – This Includes Frames, Turbo Trainers, Workstands, Bike Bags, Car Racks, Wheels, Forks
Delivery is charged per item for bulky items. If a bulky item order contains Parts & Accessories, only the bulky item delivery charge is applied.
Parts & Accessories – This includes all other product types.
Lost or Delayed Items
When using Royal Mail we cannot class an item as lost until 15 working days (Mon-Fri) has elapsed. Only after this time would we be able to send a replacement or issue a refund. (For which we then launch a compensation claim with Royal Mail)
VAT & GST
Channel Island deliveries are exempt from VAT. However all consignments delivered to Jersey with a value exceeding £400 (including delivery costs), will be subject to a ‘Goods and Services Tax’ (GST) of 3% of the value of the consignment. The responsibility for the payment of these tax lies with the customer (receiver of the goods) and not Hargroves Cycles. If the tax is not paid, our couriers will be unable to deliver the consignment.
We offer shipping to most areas of Europe, details of the countries are listed below. However we are not able to ship Cube or Stevens products outside of the UK.
Delivery charges vary depending on the type of product you order. The table below details our rates for international shipping for each of the product types we stock.
Republic of Ireland -£22 for bikes & bulky items. For items under 2Kg see chart below.
| ||Bikes||Bulky Items||Items under 500g||Items Under 1Kg||Items Under 2KG|
|European Zone 1
|European Zone 2
International Delivery Zones
European Zone 1 – This includes the following Countries.
European Zone 2 – This includes the following Countries.
- Czech Republic
- Portugal (excluding Azores and Maderia)
- Slovak Republic
- Spain (excluding Canary Islands, Ceuta & Melilla)
International Delivery Methods
Bikes – Bikes are delivered internationally via TNT. A signature will be required upon delivery.
In stock bikes are usually delivered in 4-9 working days.
On the day of despatch we will contact you and provide you with a TNT tracking number which you can use to track the delivery of your bike atTNT Tracking
Bulky Items – Bulky items are delivered internationally via TNT.
Parts & Accessories – These are delivered via International Postage services.
VAT & Duty
VAT is automatically removed for orders delivered to the Channel Islands and outside the European Community.
VAT cannot be removed for deliveries within the European Community.
Some countries may charge you import tax for certain item. If you have any queries regarding this then please contact you local tax office who should be able to assist you further. Unfortunately Hargroves Cycles cannot advise on import tax and duty enquiries.
The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.
When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number, and not to the country in which that person is based.
The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.
Entering a BFPO address
In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields.
Then, enter your BFPO address as the delivery address, but for country select UK
Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery.
Bikes – How We Deliver
At Hargroves Cycles we take pride in giving you the best possible bike purchasing experience, whether that is in our stores or online.
One area we pride ourselves on is the levels of care & effort we take to ensure that your bike reaches you in a safe & secure condition with only a relatively small amount of assembly required before you're out on the road or on the trail.
Most of the bikes we send will be brand new unopened from our warehouse. We do sell & send bikes that have been in our stores, but we ensure we only send bikes that are in a brand new condition.
As a UK based retailer some of the products we stock can only be delivered to UK addresses.
Products currently affected are:
These restrictions are dictated by our suppliers and form part of our dealer agreements. The restrictions cover all mail order sales.
While we are unable to physically stop an item being ordered through the website we will cancel the order before it goes into the processing stage & a full refund will be provided.
Specialized Bikes and accessories can be sent outside the UK but are restricted to EU countries only.
Cube Bike and accessories can be sent outside the UK but are restricted to Europe only.