We make every effort to setup and test your bike to the highest possible standard before shipping it to you. This means within 15 minutes or so of receiving your bike you should be able to follow our build instructions, complete a small amount of assembly and take the bike on its first ride.
On most occasions customers complete the final assembly without problem, but every now and then problems do arise. These can be caused by a knock in transit or maybe just a "bedding in" issue - things such as cable stretch can occur early in a bikes life and will make the gear feel miss-aligned.
We've spent some time on YouTube looking for videos that may assist you with some of the more common maintenance and troubleshooting issues. Please take a look below - if these do not help you and you have bought your bike from us then please give us a call to speak to a mechanic.