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At 99 Bikes our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you aren't, we offer a 30 day online return policy* in which you can receive a full refund. Any item including bikes (with the exception of food) can be returned to us for any reason provided it is received by us in an unused and resalable condition in or with its original packaging which must be undamaged. In the event an item is returned to ourselves in an unsuitable condition, we may have to return the item or offer a partial refund. Unless the return is due to a faulty product or an incorrect delivery on our part you will have to cover the cost of the return. If you believe that we should be covering the cost of the return please contact us in advance to discuss the available options.

In line with the customer rights act 2015 if you receive an item that is faulty, of un-satisfactory quality, unusable or that differs from how the product is described you are entitled to return the item for a full refund within 30 days of purchase.

Small Items - Parts & Accessories

Include the returns form and send it to us with the delivery company of your choosing - easy peasy!

Larger Items - Bikes / Bulky Items

If you wish to return bikes or bulky items such as forks or turbo trainers please contact our Returns Department to arrange a special courier collection. Contact us on our email address websales@99bikes.co.uk We can arrange collection for you from your home or work address, using our couriers ( You may be required to cover postages costs )

* Bulky Items Include - Bikes - Wheels/wheelsets - Turbo Trainers - Framesets - Forks - Groupsets - Car racks - Child Seats

Warranty Claims