HomeCareersCustomer Service Assistant – Head Office / Southampton

Customer Service Assistant – Head Office / Southampton

Do you have a passion for cycling and a flair for helping answer questions related to all things bikes? Then read on because we might just have the job for you!

We are currently looking for a confident, polite and helpful Customer Service Assistant to be responsible for all aspects of customer relations based at our Head Office near Southampton. If you have a passion for cycling and are happy to help look after our customers via telephone and email then we would like to hear from you!

Vacancy details

Location: Head Office – Southampton
Working Hours: 40 Hours
Closing date for applications: 30th November 2016
Salary: £16,000 – £20,000 depending on experience

Enjoy our benefits

  • Trade price staff purchases scheme on products including bikes, parts, accessories and clothing
  • Free cycling kit
  • Pension contribution scheme
  • Annual company bonus
  • 28 days holiday, including bank holidays

Your duties will include

  • Answering the phone professionally to customers and dealing with all manner of enquiries in a timely manner, while offering advice, support and solutions so our customers get the best care possible from Hargroves Cycles
  • Process web sales though an epos system for delivery while keeping our customers up to date at relevant intervals
  • Process customer returns through an epos system while making sure to keep the customer informed of any time scales and payments along the way
  • Resolve customer complaints and problems in a polite and courteous way so our customers can feel confident in the service that we offer
  • Working within monthly and quarterly targets and deadlines to resolve queries
  • Ensure that all payments are dealt with accurately in order to minimise fraudulent activity
  • Request relevant stock from stores to meet customer orders
  • Taking responsibility for your own workload, which includes decision making and planning and prioritising to achieve the required business results
  • Take responsibility for identifying ways to improve and maintain high levels of productivity
  • Actively participate in team meetings and training sessions

You will ideally

  • Have a passion and knowledge of cycles from road, mountain and electric to all the extras that make the cycling experience that bit more personal for us all!
  • Have a proven track record of successfully working within a customer services role.
  • Experience of working within an eCommerce environment.
  • Have great communication skills, especially on the phone but also understand email etiquette.
  • Be organised and computer literate.
  • Enjoy working as part of a team but also on your own when needed.
  • Have the drive to achieve and the self motivation to maintain the highest of standards.
  • Committed to on-going self development.
  • Ideally you will have a minimum of English and Maths at GCSE level. (or equivalent).
  • During extreme times you may be required to complete tasks outside of your normal duties/responsibilities or working hours, which can include representing Hargroves Cycles at various events throughout the year, such as the QE Fest.

How to apply

Please apply by sending a copy of your CV and covering letter to careers@hargrovescycles.co.uk with the subject header – Customer Service Assistant – Head Office