Where possible we will provide all up to date information on any recalls that may affect our customers. We will also always try to make all information needed to successfully return, repair or exchange an affected product available. If you can't find all the information you require please email email@example.com with any queries.
14/12/17 - SPECIALIZED 2018 ALLEZ 2018 ALLEZ SPORT 2018 ALLEZ ELITE - STOP SALE/STOP RIDING NOTICE
Specialized have issued a stop sale notice for the 2018 Allez models listed above, due to a safety concern with the forks. As a consequence, we are asking our customers to stop riding these bicycles.
We will be contacting any affected customers in early January with news of what will happen next. We are targeting delivery of the first forks in late January but specific timing is subject to approval and factory production.
At this time, we can provide you with the following detail:
We will be providing forks first to the riders who have pre-registered with the following detail:
Rider contact number
Please contact the store from which you purchased your Allez, and register these details
Sincere thanks for your support of this program. We believe that part of choosing Specialized is the level of service we can offer when things don’t go as planned. We’re committed, with your help, to resolve this issue in a way that puts our riders first.