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Shipping

We offer a range of shipping options using trusted couriers. If there is not a delivery option that suits your needs please call our customer services team who will be happy to offer advice and also arrange a bespoke service where possible.

Parcel Tracking

To track your parcel, please select the courier below to use the tracking service on our partners website. If you are unsure which service has been used to ship your order, please check your order confirmation email.

Our Shipping Partners

Here at Hargroves Cycles we want to make your journey as easy and simple as possible, from initially finding us to receiving your bike, and then any after care we can help with.

Part of your journey with us is receiving your order you’ve been eagerly waiting for, be it some fresh bar tape in the spring or a new bike to show off to your mates. We have therefore spent a lot of time hand picking the couriers that we send your parcels with, to make sure that they offer you the best service while shopping with us.

When ordering parts from us you will have the option of two couriers to make your delivery, Royal Mail and DPD local. Both are established and well-respected couriers who will handle your order with care. DPD Local also offer a text/email alert service which notifies you of a time when your parcel is going to be delivered, perfect if you need to rush home to be in for delivery.

If you purchase a larger item or a bike you will have the offering of two other couriers, TNT and Parcelforce. They also are reliable and well-known couriers who can transport your larger items quickly and carefully.

We have made sure that all couriers that we use not only offer a high standard delivery system for you, but also a friendly and helpful team at the end of the phone. If sent on a tracked service, the tracking reference number will be emailed to you when your order is dispatched.

UK Delivery

We offer Free Delivery on all orders over £30 to Mainland UK addresses(orders under £30 will incur a £2.95 delivery charge).

Bikes and Large/Expensive items are sent via TNT Courier which is a track-able service. On the day of dispatch you will receive an email from TNT who will provide you with a tracking number which you can use to track the delivery of your bike at TNT Tracking Website

Parts & Accessories are sent via the Tracked48 Royal Mail service, you will receive the code via email on the day of dispatch.

Delivery charges are assigned to certain parts of the UK. Delivery on these items is usually 2 working days from dispatch.

  Bikes Bulky Items Parts & Accessories above £30.00 Parts & Accessories below £30.00
Scottish Highlands £25 £20 FREE £2.95
Northern Ireland £25 £20 FREE £2.95
Isle of Man £25 £20 FREE £2.95
Isle of Wight £15 £10 FREE £2.95
Channel Islands £25 £20 FREE £2.95

The Post Codes that are included in Scottish Highlands are as follows.

  • IV – All Postcodes
  • KW1-14
  • PA34, PA37-39
  • PH19-40, PH40-50
  • PH41 Sector 4

Click and Collect

We offer a click and collect service which allows you to collect your online order either from one of our stores or from a specified click and collect location across the UK.

Bikes

Bikes can only be collected from a Hargroves Cycles location due to size restrictions of our UK collection points.

Parts, accessories and clothing

Almost everything other than bikes can be click-and-collected from either a Hargroves Cycles location or one of our UK collection points with the exception of a few large items.

HubBox Click and Collect

Our UK click click and collect points are managed by HubBox.

See our Click and Collect page for more information regarding click and collect and HubBox.

Product Types

Delivery charges depend on the type of product you are purchasing.

Bikes

Bikes Include:

  • Kids Bikes
  • Tag-a-longs
  • Trailers

Delivery is charged per item for bikes. If a bike contains bulky items and/or Parts & Accessories, only the bike delivery charge is applied.

Bulky Items

Bulk items include:

Delivery is charged per item for bulky items. If a bulky item order contains Parts & Accessories, only the bulky item delivery charge is applied.

Parts & Accessories – This includes all other product types.

Lost or Delayed Items

When using Royal Mail we cannot class an item as lost until 15 working days (Mon-Fri) has elapsed. Only after this time would we be able to send a replacement or issue a refund. (For which we then launch a compensation claim with Royal Mail)

VAT & GST

Channel Island deliveries are exempt from VAT. However, all consignments delivered to Jersey with a value exceeding £400 (including delivery costs), will be subject to a ‘Goods and Services Tax’ (GST) of 5% of the value of the consignment. The responsibility for the payment of these tax lies with the customer (receiver of the goods) and not Hargroves Cycles. If the tax is not paid, our couriers will be unable to deliver the consignment.

International Delivery

We offer shipping to Europe, details of the countries are listed below.

Delivery charges vary depending on the type of product you order. The table below details our rates for international shipping for each of the product types we stock.

  2018 Bikes over £1000 (full RRP) All other Bikes Bulky Items Small Parts (Tracked and Signed For)
European Zone 1 FREE £75 £30 £8.00
European Zone 2 FREE £75 £40 £8.00
European Zone 3 FREE £75 £45 £8.00
European Zone 4 FREE £100 £45 £8.00
European Zone 5 FREE £120 £45 £8.00


International Delivery Zones

Zone 1

  • Belgium
  • Ireland
  • Luxembourg
  • Netherlands

Zone 2

  • France
  • Germany
  • Monaco

Zone 3

  • Andorra
  • Austria
  • Denmark
  • Finland
  • Greece
  • Italy
  • Portugal
  • Spain
  • Sweden

Zone 4

  • Bulgaria
  • Croatia
  • Czech Republic
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Romania
  • Slovakia
  • Slovenia

Zone 5

  • Cyprus
  • Gibraltar
  • Iceland
  • Norway
  • Switzerland

International Delivery Methods

Bikes – Bikes are delivered internationally via Courier. A signature will be required upon delivery.

In stock bikes are usually delivered in 4-9 working days.

On the day of dispatch you will receive and email with a tracking number which you can use to track the delivery of your bike.

Bulky Items – Bulky items are delivered internationally via Courier.

Parts & Accessories – These are delivered via Royal Mail International Postage services.

VAT & Duty

VAT is automatically removed for orders delivered to the Channel Islands and outside the European Community.

VAT cannot be removed for deliveries within the European Community.

Some countries may charge you import tax for certain item. If you have any queries regarding this then please contact you local tax office who should be able to assist you further. Unfortunately Hargroves Cycles cannot advise on import tax and duty enquiries.

BFPO Delivery

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number, and not to the country in which that person is based.

The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.

Entering a BFPO address

In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields.

Then, enter your BFPO address as the delivery address, but for country select UK

VAT

Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery.

Bikes – How We Deliver

At Hargroves Cycles we take pride in giving you the best possible bike purchasing experience, whether that is in our stores or online.

One area we pride ourselves on is the levels of care & effort we take to ensure that your bike reaches you in a safe & secure condition with only a relatively small amount of assembly required before you're out on the road or on the trail.

Most of the bikes we send will be brand new unopened from our warehouse. We do sell & send bikes that have been in our stores, but we ensure we only send bikes that are in a brand new condition.

For more details of how our bikes are prepared before dispatch please see: How our bikes are built.

Delivery Restrictions

As a UK based retailer some of the products we stock can only be delivered to addresses not outside of the EU.

Products currently affected are:

  • Cube Bikes
  • Scott Bikes
  • Bianchi Bikes
  • Specialized Bikes
  • Mavic Wheels

We are unable to send any Electric Bikes outside of the UK, due to their weight.

These restrictions are dictated by our suppliers and form part of our dealer agreements. The restrictions cover all mail order sales.

While we are unable to physically stop an item being ordered through the website we will cancel the order before it goes into the processing stage & a full refund will be provided.