New Delivery Page

Words by Hargroves Cycles

on 03/07/2019 13:25:00

Delivery

We offer a range of shipping options using trusted couriers. If there is not a delivery option that suits your needs please call our customer services team who will be happy to offer advice and also arrange a bespoke service where possible.

Free Delivery on UK orders over £30*

All parts and accessories orders over £30 to Mainland UK addresses will be dispatched FREE via a tracked 48hr service (orders under £30 will incur a £3.50 delivery charge).

Bikes over £350 are dispatched FREE via TNT with estimated delivery within 1 working day after quoted dispatch time (For Scottish Highlands, Northern Ireland, Isle of Man and the Channel Islands deliveries please allow an additional 1-4 working days).

Bikes with a  value of under £350 will incur a delivery charge of £15

Scottish Highlands & Islands

Due to increased delivery charges orders from the Scottish Highlands, Northern Ireland, islands and remote UK locations incur a higher delivery cost.

Small parts & accessories - £5.00
Bikes & large items - £50.00

Please note on bikes the estimated delivery is after your quoted dispatch time.

What is a Large/Heavy Item?

When we refer to large heavy items we generally mean items like:
Bikes - Wheels/wheelsets - Turbo Trainers - Framesets - Forks - Groupsets - Car racks - Child Seats.
Due to their size and weight, these items incur a greater charge to dispatch.
Delivery Charges
Select Country For Delivery
  • If your order has not arrived within your estimated delivery time (dispatch time + delivery time) then please contact us via e-mail at websales@hargrovescycles.co.uk or call us on 023 8086 4832 (lines open 9.00am - 5.00pm Monday to Friday)

  • Channel Island deliveries are exempt from VAT. However, all consignments delivered to Jersey with a value exceeding £400 (including delivery costs), will be subject to a ‘Goods and Services Tax’ (GST) of 5% of the value of the consignment. The responsibility for the payment of these tax lies with the customer (receiver of the goods) and not Hargroves Cycles. If the tax is not paid, our couriers will be unable to deliver the consignment.

  • VAT is automatically removed for orders delivered to the Channel Islands and outside the European Community.

    VAT cannot be removed for deliveries within the European Community.

    Some countries may charge you import tax for certain item. If you have any queries regarding this then please contact you local tax office who should be able to assist you further. Unfortunately Hargroves Cycles cannot advise on import tax and duty enquiries.

  • The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

    When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number, and not to the country in which that person is based.

    The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.

    Entering a BFPO address
    In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields. Then, enter your BFPO address as the delivery address, but for country select UK

    VAT
    Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery.

  • At Hargroves Cycles we take pride in giving you the best possible bike purchasing experience, whether that is in our stores or online.

    One area we pride ourselves on is the levels of care & effort we take to ensure that your bike reaches you in a safe & secure condition with only a relatively small amount of assembly required before you're out on the road or on the trail.

    Most of the bikes we send will be brand new unopened from our warehouse. We do sell & send bikes that have been in our stores, but we ensure we only send bikes that are in a brand new condition.

    For more details of how our bikes are prepared before dispatch please see: How our bikes are built.

  • We are unable to send any Electric Bikes outside of the UK, due to their weight.